The Missed Call Audit: Find and Fix the 7-Day Leaks That Are Costing You Jobs

Most home service businesses assume they need more leads when the real money is sitting in calls they already get. In this episode Jeff walks you through a practical, repeatable 7-day missed-call audit designed for plumbing, HVAC, electrical, roofing and other service companies. You’ll get a simple checklist to map call flow, measure answer and callback speed, catalog voicemails and texts, and quantify how many opportunities are leaking each day. Jeff shares a short contractor story that shows how a single afternoon audit recovered enough jobs to fill a tech for two weeks. Then he lays out three surgical fixes — routing tweaks, a rapid 90‑second intake script, and an instant SMS booking fallback — that you can test in a single week. Actionable, no-fluff, and built for owners who don’t want more complexity. Before wrapping, Jeff points listeners to the free guide 107 Quick Wins for Home Service Businesses at ProfitPulse.biz.