The Mistakes We Make - CX Accelerator Show

What this episode covers

Nate and Erica discuss the pitfalls of over-automating customer service, emphasizing the importance of enhancing customer experiences through meaningful human interactions and strategic use of automation. They explore how CX professionals can demonstrate value, measure impact effectively, and advocate for a customer-centric approach in a rapidly evolving landscape. resourcesCX Accelerator Community - https://cxaccelerator.comShmuel Saklad on LinkedIn - https://linkedin.com/in/shmuelsakladJeremy Hyde on LinkedIn - https://linkedin.com/in/jeremyhydeKaitlyn Jolley on LinkedIn - https://www.linkedin.com/in/kaitlyn-jolley-691b8028/

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Frequently Asked Questions

How long is this episode of CX Accelerator Show?

This episode is 34 minutes long.

When was this CX Accelerator Show episode published?

This episode was published on June 4, 2026.

What is this episode about?

Nate and Erica discuss the pitfalls of over-automating customer service, emphasizing the importance of enhancing customer experiences through meaningful human interactions and strategic use of automation. They explore how CX professionals can...

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