PODCAST · business
CX Accelerator Show
by CX Accelerator
The CX Accelerator Show is dedicated to the growth and development of customer experience professionals at every stage of their career journey. Through candid conversations, practical insights, and stories from leaders across the industry, we explore what it takes to build meaningful careers, lead with impact, and elevate the future of CX. Whether you're breaking into the field or leading enterprise transformation, this podcast is for you!
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How AI is Transforming Knowledge Management in CX
This episode features a deep discussion on customer experience, knowledge management, AI integration, and leadership insights from the CX community, including highlights from HDI Service World and innovative practices from Southwest Airlines and Nordstrom.Key topicsBalance and budget in CX experience designThe role of heart and soul in customer experienceInnovative recognition programs like Southwest's QR code initiativeThe importance of peer-to-peer relationships and collective geniusKnowledge management evolution and AI's impact on data silosThe significance of governance, psychological safety, and employee ownership in innovationResourcesHDI Service World Conference - https://www.hdiconnect.org/Open Service Community - https://openservicecommunity.comGuestsSara Feldman - https://www.linkedin.com/in/sarafeldman/Matt Beran - https://www.linkedin.com/in/mattberan/
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The Mistakes We Make
Nate and Erica discuss the pitfalls of over-automating customer service, emphasizing the importance of enhancing customer experiences through meaningful human interactions and strategic use of automation. They explore how CX professionals can demonstrate value, measure impact effectively, and advocate for a customer-centric approach in a rapidly evolving landscape. resourcesCX Accelerator Community - https://cxaccelerator.comShmuel Saklad on LinkedIn - https://linkedin.com/in/shmuelsakladJeremy Hyde on LinkedIn - https://linkedin.com/in/jeremyhydeKaitlyn Jolley on LinkedIn - https://www.linkedin.com/in/kaitlyn-jolley-691b8028/
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From Imposter to Influencer: How CX Leaders Find Their Voice
This episode explores the journey of stepping into the spotlight in the CX industry, overcoming imposter syndrome, and building confidence through public speaking. Guests share personal stories, practical tips, and encouragement for professionals eager to share their insights and grow their influence.ResourcesCX Accelerator Community - https://cxaccelerator.comToastmasters International - https://www.toastmasters.orgEnterprise Connect Conference - https://www.enterpriseconnect.comBlack Rifle Coffee Company - https://www.blackriflecoffee.comGuest linksLinkedIn - https://linkedin.com/in/beth
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Building Trust and Community in CX
This episode explores the importance of community, trust, and authentic leadership in the evolving landscape of customer experience (CX). Leaders share practical strategies for fostering psychological safety, managing burnout, and building meaningful connections in remote and hybrid work environments.This week's guests include: Rob Dwyer & Luke JamiesonResources:Radical Candor by Kim Scott - https://www.amazon.com/Radical-Candor-Revolutionize-Relationships-Communicate/dp/1250103509 Collective Genius by The Table Group - https://www.amazon.com/Collective-Genius-Unlocking-Group-Intelligence/dp/1119546994 CX Accelerator Community - https://cxaccelerator.com/ Rob Dwyer - LinkedIn - https://www.linkedin.com/in/robdwyer/Luke Jamieson - LinkedIn - https://www.linkedin.com/in/luke-jamieson/ Erica Marois - LinkedIn - https://www.linkedin.com/in/ericamarois/ Nate Brown - LinkedIn - https://www.linkedin.com/in/cxaccelerator/
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ABOUT THIS SHOW
The CX Accelerator Show is dedicated to the growth and development of customer experience professionals at every stage of their career journey. Through candid conversations, practical insights, and stories from leaders across the industry, we explore what it takes to build meaningful careers, lead with impact, and elevate the future of CX. Whether you're breaking into the field or leading enterprise transformation, this podcast is for you!
HOSTED BY
CX Accelerator
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Frequently Asked Questions
How many episodes does CX Accelerator Show have?
CX Accelerator Show currently has 4 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is CX Accelerator Show about?
The CX Accelerator Show is dedicated to the growth and development of customer experience professionals at every stage of their career journey. Through candid conversations, practical insights, and stories from leaders across the industry, we explore what it takes to build meaningful careers, lead...
How often does CX Accelerator Show release new episodes?
CX Accelerator Show has 4 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to CX Accelerator Show?
You can listen to CX Accelerator Show on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts CX Accelerator Show?
CX Accelerator Show is created and hosted by CX Accelerator.
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