The OL' CX - what the heck is that? - Episode 3

In this episode 3 if the Dealership Fix-It podcast, i speak briefly about CX also known as customer experience. It's been a buzz word for years but I've formed my own theory about how to keep it simple. It's as simple as taking your CX expectations to the level that tl rival or beat your dealership owner's own. Check it out and please share with any dealership friends you think might like to hear it.