The People-First AI Playbook

The provided text from "The People-First AI Playbook" by Greg Twemlow outlines a staged approach to successful AI integration within organisations, emphasising that most AI transformations fail due to a neglect of the foundational "Renovate" stage. Twemlow introduces the R³ Framework (Renovate, Redesign, Remake), arguing that companies must first master incremental internal AI improvements to build cultural readiness and employee adoption before attempting more ambitious product or business model overhauls. A "people-first" methodology is highlighted as crucial for Renovation, involving systematic change management, addressing resistance, fostering cultural transformation, and implementing innovation recognition systems to empower employees as active collaborators with AI. The author stresses that mastering this initial stage creates an employee-driven innovation pipeline, which is essential for sustainable competitive advantage and the success of subsequent "Redesign" and "Remake" initiatives. Ultimately, the text posits that an organisation's workforce, not its technology, is the key to successful AI transformation. Read the article.About the Author - Greg Twemlow writes and teaches at the intersection of technology, education, and human judgment. He works with educators and businesses to make AI explainable and assessable in classrooms and boardrooms — to ensure AI users show their process and own their decisions. His cognition protocol, the Context & Critique Rule™, is built on a three-step process: Evidence → Cognition → Discernment — a bridge from what’s scattered to what’s chosen. Context & Critique → Accountable AI™. © 2025 Greg Twemlow. “Context & Critique → Accountable AI” and “Context & Critique Rule” are unregistered trademarks (™).