The Power of Completed Service Work in the Supply Chain World

Send me a messageHi everyone, welcome back to the Digital Supply Chain podcast! Today, I had the privilege of speaking with Michael Israel, Head of Field Service Evangelism at Zuper. In our conversation, Michael shared with me the story of Zuper and how they are transforming the field service industry.Zuper is a field service management platform that helps organizations streamline their operations and improve the overall customer experience. Michael walked me through some of the key features of Zuper, including dispatch, scheduling, and real-time tracking. He also shared some of the company's biggest success stories, including IKEA and Amway.In addition to discussing the technical aspects of Zuper, Michael also shared the company's vision for growth and expansion. Zuper has already grown three times year over year and has plans to continue to scale, with a focus on improving the customer experience through new features and functionality.One of the most exciting things about Zuper is the wealth of data that is captured about the customer's experience. Michael shared with me how Zuper is able to provide insights into the customer's history and how that data can be used to drive improvements.Finally, Michael discussed the importance of the philosophy of completed service work and how it's being incorporated into the Zuper platform. The idea is to anticipate the customer's next need and address it proactively, without being asked.I hope you enjoyed this episode of the Digital Supply Chain podcast. If you'd like to know more about Zuper or connect with Michael, be sure to visit their website at zuper.co or connect with Michael on LinkedIn.Thanks for tuning in and see you next time!Support the showPodcast supportersI'd like to sincerely thank this podcast's generous Subscribers:Alicia FaragKieran OgnevGary LynchAnd remember you too can become a Resilient Supply Chain+ subscriber  - it is really easy and hugely important as it will enable me to continue to create more excellent episodes like this one and give you access to bonus episodes of topical, timely supply chain resilience analysis.🎤 Looking for a keynote speaker on supply chain resilience, AI, and sustainability?I help leaders understand the forces reshaping global supply chains, from geopolitical disruption and climate risk to AI and real-time decision-making. Download my Speaker Pack: https://tinyurl.com/spkrpckFinallyIf you have any comments/suggestions or questions for the podcast - feel free to just send me a direct message on LinkedIn, or send me a message using this link.If you liked this show, please don't forget to rate and/or review it. It makes a big difference to help new people discover it. Thanks for listening.