The Power of Tactical Empathy

In today’s episode, I sit down with former FBI hostage negotiator, bestselling author of Never Split the Difference, and CEO of The Black Swan Group, Chris Voss, for a conversation about why empathy is one of the most powerful tools in negotiation. We talk about making people feel heard, the neuroscience behind trust, and how listening can lead to better outcomes without compromising your position. Chris also shares practical advice for navigating high-pressure conversations, long-term business relationships, and moments of impasse by focusing on understanding before persuasion. It’s a fresh perspective on communication that applies just as much in everyday life as it does in the boardroom. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.