The Real Way to Stop Patient Leakage

A major concern we hear time and again from our medical practice clients is: how can we stop leakage? And we’re not talking about in your boat or under the kitchen sink…! So how can you stop losing patients unnecessarily?The answer comes from a wise old doctor who once said: “Sometimes the best patient is the one you already have.”From changing referral patterns, patients switching to another health care provider, or from having a less than favorable customer service experience at your office, identifying if you have a leakage issue and the extent of the damage is the first step in stopping it.In this week’s podcast episode, we break down how you can identify if you have a leakage problem, develop a robust referral strategy, and encourage your current and not-so-frequent patients back through the door and raving about you online.