The Ripple Effect: How Internal Hospitality Transforms Culture - Jennifer Krapp, The Indigo Road Hospitality Group

This week, we're learning from Jennifer Krapp, head of restaurant operations at The Indigo Road Hospitality Group. You can hear her career journey here and thoughts on mentorship here if you missed them. In this episode, she shares her insights on the importance of showing hospitality to your teams.Listeners will learn:The impact of showing genuine care for staff during challenging times (01:05)How creating special moments for team members can boost morale and loyalty (02:15)"Hospitality U" and its role in employee development (03:42)The importance of personalized attention and mentorship in hospitality training (06:15)How their "Lasting Impressions" program fosters a culture of surprise and delight (07:45) A few more resources:If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands