The Role of Social Media in Organizational Resilience

Social Media has the power to influence are personal and professional lives and not always in a manner in which we expect. It can be full of misinformation that can cause allot of harm and recognizing the good from the bad can be extremely difficult for organizations. This week, we welcome back Lt. Glen Mills from the Burlington, Massachusetts Police Department who is a specialist in monitoring social media; separating the good information from the bad. He will provide us some key insights that our organizations –and even ourselves – should follow to ensure we don't get stuck in the quagmire and confusion social media can sometimes cause. Glen will provide us with examples and tips to help organizations, communities and individuals better prepare for - and respond to - situations that can cause us harm and prevent us from being taken in by those who would do us harm. When we better understand how to monitor and leverage social media, the more resilient we can become.