The role of voice in the future of customer experience - Interview with Gregg Johnson

from Punk CX: Customer Experience Insights with Adrian Swinscoe · host Adrian Swinscoe

The role of voice in the future of customer experience - Interview with Gregg Johnson, CEO of Invoca, a provider of call intelligence software that allows marketers to drive, track and automate inbound calls for better leads, greater marketing insight, and more customers. Gregg joins me today to talk about a recent report they have released, the impact of voice assistants on customer experience and the role of both intelligent voice assistants and the contact centre in the future of customer experience.

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This episode is 37 minutes long.

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This episode was published on November 26, 2019.

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