The Satisfied Patient

Host: Susan Dolan, RN, JD Guest: James Saxton, JD In this segment hear attorney James W. Saxton, from Stevens & Lee law firm in Lancaster, Pennsylvania, discuss his new book, The Satisfied Patient: A Guide to Preventing Malpractice Claims by Providing Excellent Customer Service.

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The Satisfied Patient

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This episode is 11 minutes long.

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This episode was published on November 16, 2007.

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