EPISODE · May 3, 2026 · 40 MIN
The Technician Crisis: Erin Duke on Auto Lot Impact, Fixed Ops Strategy, and Staying Power
from I'm A Car Chick · host Shasta Haddock
Host Shasta Haddock is back for her first recording post-NADA 2026, and she’s starting with a heavy hitter. Meet Erin Duke, Co-Founder and Director of Dealer Success at Auto Lot Impact. In this episode, Erin shares her incredible "trial by fire" journey—from being a service advisor to receiving the manufacturer’s "stay in business" letter during the 2008 consolidation. They dive deep into the current technician shortage, the theory behind why vocational programs are struggling to keep up, and how Auto Lot Impact is helping dealerships optimize their lots and fixed operations. If you’ve ever wondered what it takes to survive the automotive industry's biggest shifts, Erin’s story of resilience and her vision for dealer success is a [email protected] (330) 808-5210#ImACarChick #AutoLotImpact #ErinDuke #FixedOps #TechnicianShortage #AutomotiveLeadership #DealerSuccess #AutoIndustry
What this episode covers
Host Shasta Haddock is back for her first recording post-NADA 2026, and she’s starting with a heavy hitter. Meet Erin Duke, Co-Founder and Director of Dealer Success at Auto Lot Impact. In this episode, Erin shares her incredible "trial by fire" journey—from being a service advisor to receiving the manufacturer’s "stay in business" letter during the 2008 consolidation. They dive deep into the current technician shortage, the theory behind why vocational programs are struggling to keep up, and how Auto Lot Impact is helping dealerships optimize their lots and fixed operations. If you’ve ever wondered what it takes to survive the automotive industry's biggest shifts, Erin’s story of resilience and her vision for dealer success is a [email protected] (330) 808-5210#ImACarChick #AutoLotImpact #ErinDuke #FixedOps #TechnicianShortage #AutomotiveLeadership #DealerSuccess #AutoIndustry
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The Technician Crisis: Erin Duke on Auto Lot Impact, Fixed Ops Strategy, and Staying Power
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