The Three Operational Pillars Every Practice Needs Before Scaling
from Dental Operations Unpacked Hosted by Kolla
Scaling a dental practice sounds exciting. Until your margins shrink. In this episode, we’re joined by Lesie Espanola, fractional COO at DEO, who breaks down the three operational pillars every practice must strengthen before expanding. Lesie shares: • Why most dentists don’t actually know their case acceptance rate • The hidden danger of weak collections • How growth amplifies operational gaps • The mindset shift from producer to executive • What real leadership looks like inside scaling practices If you’re a doctor, operator, or office leader preparing to grow, this conversation will challenge you to slow down, get clear on your numbers, and build the right foundation first.
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