EPISODE · Sep 11, 2026 · 26 MIN
The Trades Are Dying Out — Here's Frank Favaro's Plan to Save Them
from Doing Business with a Servant's Heart · host Steve Ramona
Send us Fan MailBusiness Community https://www.skool.com/thebusinessnetworkNewsletter https://doing-business-with-a-servants-heart.kit.com/steveramona 📝Description: In December 2020, Frank Favaro walked away from the most money he'd ever earned — mid-pandemic, with no plan B — because he knew he was meant for more. Today he runs Serve Centric, coaching mechanical trades companies (HVAC, plumbing, electrical) on the customer experience methodology used by Ritz-Carlton and Chick-fil-A.In this episode, Frank and Steve dig into:Why Frank quit a thriving business and went seven months without earning a dime before Serve Centric took offThe difference between running a "relational" business and a "transactional" one — and why it starts with knowing your North StarA real case study: how one Cleveland mechanical contractor raised employee satisfaction 136% in a single yearThe Athletes in Trades movement Frank co-founded to address the coming exodus of 75% of the skilled trades workforceWhy former athletes and military veterans make some of the best hires in the tradesPS: Frank's dinner-table answer alone is worth the listen — Zig Ziglar, Elvis Presley, and Jesus, all at a four-top. Stick around for that one.CTA: Ready to build real relationships with people doing business the right way? Join our free community at skool.com/thebusinessnetwork. And if you run a company that needs help building a customer-first culture, reach out to Frank at [email protected] or servecentric.com.🎯 What You’ll Learn:✅ Relational Beats Transactional Every Time✅ Employee Experience Drives Customer Experience✅ Purpose Outlasts Any Paycheck ⏱️Timestamps: [00:02:00] Frank's $0-Income Leap of Faith [00:07:00] Serve Centric: Why the Name Fits [00:12:00] The 136% Case Study Breakdown [00:15:00] Relational vs. Transactional Vision [00:17:00] Athletes in Trades Movement [00:21:00] The Dinner Table With Zig, Elvis & Jesus 🤝Connect with Frank Favaro :💥Web: https://serve-centric.com/💥YouTube: https://www.youtube.com/channel/UCSBFkeP4rGCJmiMvQtU38pw💥LinkedIn: https://www.linkedin.com/in/frank-favaro-b1507b80/💥IG: https://www.instagram.com/frankfavaro1/ 🤝Connect with Steve Ramona:💥Web: https://steveramona.com/💥LinkedIn: https://www.linkedin.com/in/steveramona/💥IG: https://www.instagram.com/bizopportunitynow/💥Podcast: https://www.servinginbusinesspodcast.com/💥YouTube: https://www.youtube.com/@doingbusinesswithaservantheart?sub_confirmation=1🔖Tags:#[tag]Free Business Community: https://www.skool.com/thebusinessnetworkhttps://app.nucalm.com/purchase/free-trial?coupon_code=NUCALM15&ref=steve57Subscribe to our Podcast Newsletter https://doing-business-with-a-servants-heart.kit.com/628f9d5962Join Me on Substack: https://podcasthost.substack.com/Doing Business with a Servant's Heart Named Top 20 Small Business Marketing Podcasthttps://podcast.feedspot.com/small_business_marketing_podcasts/
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Send us Fan Mail Business Community https://www.skool.com/thebusinessnetwork Newsletter https://doing-business-with-a-servants-heart.kit.com/steveramona 📝Description: In December 2020, Frank Favaro walked away from the most money he'd ever earned — mid-pandemic, with no plan B — because he knew he was meant for more. Today he runs Serve Centric, coaching mechanical trades companies (HVAC, plumbing, electrical) on the customer experience methodology used by Ritz-Carlton and Chick-...
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The Trades Are Dying Out — Here's Frank Favaro's Plan to Save Them
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