The Utility Scorecard Every Operator Needs

Utilities should make operations easier — but for many multifamily teams, utility billing and management create more headaches than value.In this episode of The Entrata Pod, Harrison Vaughn, Product Marketing Manager at Entrata, sits down with Senior Industry Principal Gerry Crooks to break down what property operators should actually look for in a utility partner — and the costly mistakes that happen when they don’t.From compliance risks and billing accuracy to transition pitfalls and month-end close challenges, they unpack the biggest red flags operators need to watch for and the questions every team should ask before signing with a vendor.The conversation covers the five must-haves in a utility partner, how to avoid common billing and compliance issues, what operational excellence really looks like at month-end close, and a practical utility partner scorecard operators can use during their next RFP or vendor review.If your utility process feels more complicated than it should, this episode is for you.