The Voice of the Enterprise: Regulatory Highlights Impacting Enterprise Call Delivery Today

Rebekah Johnson was joined by Stuart Discount, CEO of SMD Contact Center Consulting, to discuss the recent activities in the regulatory space of telecommunications that are currently impacting enterprise call delivery.Both Rebekah, Chair SME on Communications Identification, and Stuart, Co-Chair SME on Federal Legislative Issues, serve on the Enterprise Communications Advocacy Coalition (ECAC), a group of industry leaders and influencers who have formed a small group to advocate on Capitol Hill and our regulatory agencies, notably the FTC and FCC, to protect legal communication from overbearing rules.Mentioned ContentEnterprise Communications Advocacy Coalition (ECAC)Telephone Consumer Protection Act (TCPA)Regulatory, Legislation, Lobbying & Compliance in CommunicationsTRACED ActEnterprise Challenge/Attestation Gap