Therapist No-Showed a $5,000 Patient… Here’s What I Did

$111 Visits, Missed Evals, and the Real Cost of Ownership in PTWhat happens when your top therapist completely forgets a new patient eval? Can a $5K mistake become a growth moment?Dave Kittle breaks down a painful no-show and the scramble to fix it: flowers, handwritten notes, and hard conversations. With Jimmy McKay and Tony Maritato, they dive into ownership, accountability, patient trust, and what to do when systems fail.This one hits on leadership, culture, and high-stakes expectations with takeaways for any PT running a mobile, in-home, or in-clinic practice.Watch more from PT Pintcast →https://www.youtube.com/@PTPintcast---EPISODE BREAKDOWN[00:00] — Initial Frustrations[00:57] — Dave's Client Incident[01:53] — Immediate Reactions and Learnings[02:43] — Communication Breakdown[03:48] — Automation and System Deficiencies[06:38] — Human Element and Resolution[08:48] — Therapist Accountability[11:25] — Resolution and Client Follow-up[16:22] — Cultural and Personal Reflections[19:59] — Self-awareness and Ownership[27:15] — Setting Expectations and Protocols[29:23] — Owning Up to Mistakes[29:49] — Parenting and Responsibility[30:34] — Therapist Communication Strategies[31:53] — Emotional Responses and Solutions[32:18] — Social Media and Marketing Trends[33:58] — Free Food and Value Perception[34:53] — Healthcare System and Entitlement[35:58] — Professionalism and Knowledge Sharing[37:19] — Rest Stop Innovations[38:27] — Starbucks vs. Tap and Go[41:58] — Physical Therapy Business Models[50:45] — Licensure and Professional Standards[55:21] — Overcoming Challenges--Want to Connect with Dave?Book a strategy call:https://clarity.fm/davekittle/expertise/physical-therapy-merger-acquisitions-valuations-healthcare-marketing-salesThinking of selling your practice or partnering?https://www.fieldmakergroup.comConnect with Dave:Email: [email protected]: @davekittle https://www.instagram.com/davekittle/LinkedIn: https://www.linkedin.com/in/davekittle/orCall (646)-781-8884 Hosted on Acast. See acast.com/privacy for more information.