Thinking in Systems: How Human-Centric Design Changes Everything with Peter Milojkovic

Most integration projects are built component by component. A screen here. A speaker there. A controller somewhere in the middle. And then, somewhere down the track, it stops working the way the client expected — and nobody can quite work out why. Peter Milojkovic has spent his career thinking about why that happens. As Director of Zennio Australia and Tecport, he sits at the intersection of electrical, AV, and building automation — and he has a very clear view on what separates the projects that hold up from the ones that don't. In this episode, we dig into systems thinking and human-centric design — two ideas that sound abstract until Peter makes them very concrete. We talk about what it actually looks like to design a system around the person who lives or works in it, why interoperability matters more than most integrators realise, and what the integrators who are thriving in 2026 have in common with the ones who are struggling. This is a conversation for anyone who has ever finished a job and wondered if there was a better way to have approached it from the start. WHAT WE COVER Why component-by-component thinking creates problems that only show up later — and what systems thinking actually fixes What human-centric design means in practice on a real project How to talk to a client about system design without losing them in two minutes Why interoperability is a commercial argument, not just a technical one What skills integrators already have that translate directly into more sophisticated system delivery Where Peter sees the integration industry heading — and what that means for the businesses operating in it today ABOUT THE GUEST Peter Milojkovic is the Director of Zennio Australia and Tecport. With deep experience spanning electrical, AV, and building automation, Peter works with integrators across Australia on system design, standards-based integration, and next-generation project delivery. EPISODE SPONSORS This episode of Master Integrator is brought to you by ADI Global, Sonance (distributed by Amber Technology), and Kolosseum. This episode of Master Integrator is brought to you by Blaze by Sonance, delivering powerful, high-efficiency amplification engineered for modern commercial and residential systems. Designed for performance, reliability, and seamless integration, Blaze combines advanced DSP, flexible connectivity, and robust output to drive exceptional audio experiences. It’s a smart solution for integrators seeking precision control, scalability, and uncompromising sound in every installation. ⁠https://ambertech.com.au/brands/blaze-by-sonance⁠ LINKS & RESOURCES Zennio Australia — zennio.com.au Tecport — tecport.com.au Master Integrator — masterintegrator.com.au Subscribe on Apple Podcasts, Spotify, or wherever you listen