This Call May Be Monitored for Training Purposes (Remix)

This is one of our favorite episodes from last year! With the labor market being what it is, workplace satisfaction has never been more important, which is why we're re-releasing this all-too-pertinent episode. We've all heard it before: "This call may be monitored for training purposes." It's been said to us so many times now that we don't even blink at how misguided the whole sentiment is! Craig Knight is a researcher who studies and consults in the psychology of workplace satisfaction, and we're so happy we got him on the line to discuss his insight into creating engaging and positive workplaces. Want to hear about how the modern office space gets its inspiration from philosophy in 18th century prison architecture? Then this episode is for you.