Tips on how to get families and patients working with you and not against you

The talk provides practical tips for occupational therapists to foster a positive and collaborative relationship with patients and their families. It emphasizes the importance of positioning oneself as an advocate, reassuring patients and families that the therapist is on their side. Key strategies include focusing on the patient’s progress rather than using "I" statements, involving patients in their care decisions, and addressing family concerns by guiding them through the patient’s current abilities to manage expectations.The therapist is advised to avoid offering extra support or adaptive aids too quickly, especially in acute or early recovery stages, as patients’ needs may change. Clear, positive language and open body language are essential to create a welcoming environment. Therapists are also encouraged to reassure families by equipping them with practical steps to follow after the patient’s discharge. Ultimately, these techniques aim to build trust, reduce anxiety, and promote a team approach to patient care, ensuring a smoother experience for everyone involved.