Train Your Staff to Connect with Customers

What this episode covers

Gone are the days of "controlling" the customer. We must train our staff on a process that connects with customers. I had the opportunity to sit down with Michael Connelly and Dale Pattern from Wise F&I at Agent Summit 2026 for an incredibly insightful conversation on the training and process opportunities dealers are missing in F&I to increase their profitability in 2026. For more on Wise F&I, visit: https://www.wisefandi.com/ #dealership #automotive

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Frequently Asked Questions

How long is this episode of Strategy with Jason?

This episode is 29 minutes long.

When was this Strategy with Jason episode published?

This episode was published on May 19, 2026.

What is this episode about?

Gone are the days of "controlling" the customer. We must train our staff on a process that connects with customers. I had the opportunity to sit down with Michael Connelly and Dale Pattern from Wise F&I at Agent Summit 2026 for an incredibly...

Can I download this Strategy with Jason episode?

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