Training #1216

from From Chad · host Chad Smith

Pals Sudden Service, a drive-through burger chain in Tennessee, prioritizes training over blaming employees for mistakes. Employees receive 120 hours of training before working a station and a regularly tested for confidence. The company’s leaders believe that if it someone isn’t performing correctly, it’s a training issue, not a character flaw.

Episode metadata supplied by the publisher feed · Published Oct 13, 2026

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Training #1216

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