Training Surveys and Feedback (Smile Sheets)
from Becoming LX Hosted by Mo Goltz
This episode summarizes Will Thalheimer’s research-based approach to reinventing learner surveys to focus on performance rather than mere satisfaction. It critiques traditional "smile sheets" and their reliance on problematic Likert scales, which often fail to correlate with actual learning outcomes. Instead, the author advocates for distinctive questioning and descriptive answer choices to generate actionable data that predicts on-the-job effectiveness. The material outlines four pillars of training effectiveness—understanding, remembering, motivation, and support—while emphasizing the importance of timing and stealth messaging in evaluations. Additionally, it introduces the Learning Transfer Evaluation Model (LTEM) as a robust framework for measuring deep levels of competence and real-world impact. These notes serve as a guide for instructional designers to move beyond vanity metrics and align their assessments with the science of learning.
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