Transforming Federal Agencies- NextFutureToday Ep. 32 Dan Keldsen & May Cheng

🌟 LIsten in on an insightful episode of NextFutureToday with May Cheng, Acting CIO at the International Trade Administration, hosted by Dan Keldsen, Chief Innovation Officer at infocap.ai.May shared her powerful experiences leading transformation in the federal government—including guiding an entire agency to a digital, virtually paperless environment in just nine months!🚀Here are 3 key takeaways you don’t want to miss:Change Management Is People Management: Technology isn’t the hardest part—success hinges on clarifying roles, building trust, and ensuring every key player is engaged and accountable. Even 1% non-participation from crucial stakeholders can derail progress.Start Small and Iterate: May’s approach combined agile, rapid incremental development with strong project management fundamentals—piloting with a small group, adapting quickly, and letting word-of-mouth drive adoption across 23 states.Turn Resistance Into Advocacy: Work with early adopters but also listen to skeptics. May’s story shows that the loudest critics often become your best champions when their pain points are acknowledged and addressed.If you’re driving digital transformation—especially in complex organizations—this episode is a must-listen. It’s a masterclass in leading with empathy, resilience, and strategy.