Transforming Your Customers Into Loyal Champions – Donna Weber

Do you really know your customer?  What percentage of your customers come back to you to do business with you again?  Do they love you so much that they tell other people about your business and get you referrals?  If you don’t like the answers to these questions, or are hesitant to answer these questions, then chances are you do not know your customers as well as you think you do, and they do not like you as much as you thought they did.  In this episode of A New Direction World Renown Customer Success Expert Donna Weber explains why your customers are not advocating and returning, how much it costs you when they don’t, and gives you a framework so that your customers will champion your business. Donna Weber’s book “Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions” dives into  onboarding your customers so that they return and tell others about you.  As Donna points out, the cost of a new customer is far more than the cost of an existing customer that champions your business.  The biggest problem is that we don’t understand our customer as well as we think, we ask the wrong questions, and we do not onboard them in a way that they not only stay on board, but want to bring others with them.  Enjoy the show and get your copy of “Onboarding Matters“. Please reach out an thank our sponsors for their financial support of A New Direction! EPIC Physical Therapy they are the certified therapists with the cutting edge therapy equipment and techniques to help anyone who is injured, post surgery, athletes, and those who just want to move and feel better.  They are my physical therapists, I trust them, and they have helped me stay active and healthy.  If you want EPIC relief, EPIC recovery and EPIC results call on the EPIC experts and EPIC Physical Therapy head on over to www.EPICpt.com Linda Craft & Team, Realtors has been a sponsor since day one of A New Direction and we could not be more grateful.  For 35 years Linda and her team has stayed on the bleeding edge of technology, but more importantly without losing the most important ingredient to “legendary customer service”, namely it is a focus on you the person.  If you are looking to buy or sell a home anywhere in the world they can either help you find the best professional in your area, or you can visit them locally in the Raleigh Research Triangle Park of North Carolina why not click on over to www.LindaCraft.com