Trusting the Data: How to Turn Insights into Action | E25 – Hard Refresh – An ISSA Podcast

📊 What if your next best decision wasn’t a guess—but a calculation?In this episode of Hard Refresh, hosts Caden Hutchens and Karina Neff are joined by Tim Moriarty, Co-Founder of Data Insights Consulting and member of the ISSA Technology &Innovation Committee. Together, they dive into the emotional and operational sides of working with data—and how smart systems, built with trust and clarity, can drive real results.In This Episode:🔹 Quick Control:Watch the Customer Retention Webinar:https://www.issa.com/articles/what-does-best-in-class-customer-retention-look-like-for-a-building-service-contractor-bsc/CLX Las Vegas is coming soon—register today!Don’t forget to support the VEO Conference: https://www.issa.com/events/veo-conference/(Caden’s emceeing the gala 👀)🔹 Clear Cache:Two Truths & a Lie: Power BI workouts, state championships, and Lawrence TaylorWhat’s actually missing in dashboards (hint: it’s not math)Why common language is more important than correct formulas“Retention is the new growth” – how to measure the dollars you already have NPS scores, data storytelling, and building trust across rolesHow to combat survivorship bias and gut-based decision-makingData governance tips that don’t require a PhDHidden Figures and Hidden KPIs—how emotional intelligence affects adoptionWhy AI isn’t replacing you—it’s making you a cyborg (in the best way)Final advice from Tim: know the question before you chase the answer💡 “People fear data because they think it’s replacing them. It’s not—it’s enhancing their job. The question is: are you ready to trust it?”🎧 Subscribe & Follow Hard Refresh on Spotify, YouTube, or wherever you get your podcasts.Connect with the Hosts & Guest:Caden Hutchens – https://www.linkedin.com/in/caden-hutchens/Karina Neff – https://www.linkedin.com/in/karina-neff-01b0782a/Tim Moriarty – https://www.linkedin.com/in/tim-m-992879a0/👥 Join the ISSA Tech & InnovationCommunity on LinkedIn:https://www.linkedin.com/groups/13063462/