Turning Around a Healthcare Culture and Empowering People

from Healthcare Experience Matters · host Healthcare Experience Foundation

We interview Al Stubblefield on Healthcare Experience Matters today about what he learned while leading a major culture shift. He also discusses the art of empowering people in healthcare. Al served as president and CEO of Baptist Health Care until retiring from the position in 2012. He is currently President Emeritus with Baptist. Al’s renowned tenure with Baptist included receiving the highly prestigious Malcolm Baldrige National Quality Award, spearheading a major cultural transformation, drastically improving mediocre patient and employee satisfaction scores, and the publication of his widely popular book in 2004. Learn more: https://healthcareexperience.org/healthcare-culture

Episode metadata supplied by the publisher feed · Published Jan 20, 2022

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Turning Around a Healthcare Culture and Empowering People

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