Turning Conflict Into Understanding with Delphine du Toit

In this episode of Network Equals Net Worth, Dalene sits down with Delphine du Toit, a coach, mediator, and facilitator who has spent more than forty years working where people, power, and organisational systems collide.From labour relations in apartheid-era South Africa to boardrooms, government departments, First Nations organisations, and family disputes, Delphine has built her career around helping people understand what conflict is really about and addressing the conditions that keep it alive.Delphine shares how her interest in mediation began early in life, growing up in a close family where she often found herself trying to keep the peace. She also reflects on the influence of her grandparents, her South African roots, and the experiences that eventually brought her and her family to Canada.Dalene and Delphine talk about communication, listening, workplace relationships, and why conflict is often about more than the people involved. Sometimes the real issue is unclear expectations, weak systems, poor decision-making, or structures that haven’t kept up as an organisation grows.Delphine also shares a powerful example of working with two business partners who were struggling to work together. Instead of focusing only on the personal conflict, she helped them examine the systems and structures around the business, which ultimately helped create greater clarity, respect, and collaboration.They also explore employee engagement, leadership, family dynamics, when it may be better to step away from a conflict, and why listening to understand can completely change a conversation.At the heart of Delphine’s work is a simple goal: helping individuals and organisations move from conflict and confusion to clarity, collaboration, and results.Learn more about Delphine du Toit: Website: www.delphinedutoit.caFacebook: www.facebook.com/MyRelationshipCoach/ LinkedIn: www.linkedin.com/in/delphinedutoit/Thanks for listening! Follow us on Facebook or Connect on  Linkedin