Twin Falls Fights Back: Chad Williams, Active Shooter

Two 911 dispatchers. 85 calls. One active shooter moving through a Twin Falls, Idaho In-N-Out — and every call had to be sorted, triaged, and turned into a picture the responding officers could actually use.Drew, a police commander with 29 years of law enforcement experience, and Jon, an active 911 dispatcher and certified crisis negotiator, break down what it actually takes to run a comm center through an incident like this — how two people split the work when the phones won't stop, how a description gets built out of panicked, conflicting 911 calls, how a "second shooter" report gets born from nothing but fear and bad information, and how one dispatcher has to keep listening while the other starts talking units through a scene that's still moving.