Two‑Minute Tech Prep (The 4‑Field Card)

Too often a one‑line ticket turns into a $300+ return trip, lost customer trust, and margin erosion. This episode teaches the Two‑Minute Tech Prep: a tight, repeatable intake routine built around a 4‑field job card (problem summary, likely root cause, critical parts, customer constraints), a permission‑first 20–30s dispatcher voice note template, and a two‑photo habit with a short consent script and a required tech 'thumbs‑up' receipt. Jeff walks listeners through a 7‑day micro‑pilot targeted at 5 high‑return job families, daily logging fields, and concrete success thresholds (target +8–15% first‑visit‑fix or −3–7 return trips per 100 jobs). Producers get two recordable 20–30s roleplay transcripts, a conservative KPI set, an adoption playbook (10‑minute training + roleplay), and legal‑safe photo language. Run the 7‑day Two‑Minute Tech Pilot and share results via #TwoMinuteTech or email [email protected].