Urban Health Plan Leverages AI from eClinicalWorks to Reduce No-Shows by more than 50%

Urban Health Plan, a federally qualified community health center with locations in New York City, uses artificial intelligence from eClinicalWorks to identify patients who are more likely to miss their appointments. Personalized outreach to these patients has resulted in more than a 50% drop in the no-show rate for this patient category. The savings has allowed Urban Health Plan to increase patient access through additional hours and more same-day appointment slots. Alison Connelly-Flores, Chief Medical Information Officer at Urban Health Plan (UHP), presented these amazing results at eClinicalWorks’ Health Center Summit held in Boston, MA. Healthcare IT Today caught up Connelly-Flores after her presentation to learn the specifics on how the reduction in no-shows was achieved and the role that AI played. Learn more about Urban Health Plan at https://www.urbanhealthplan.org/ Learn more about eClinicalWorks at https://www.eclinicalworks.com/ Find more great health IT content: https://www.healthcareittoday.com/ eClinicalWorks is a sponsor of Healthcare Scene