Using Customer Names to Engage

An episode of the The CX Coach podcast, hosted by Simon Blair, titled "Using Customer Names to Engage" was published on August 3, 2017 and runs 9 minutes.

August 3, 2017 ·9m · The CX Coach

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Summary

The quickest way to personalise any human interaction is to ask for then use the other person's name. It grabs attention and creates connection.

Episode Description

The quickest way to personalise any human interaction is to ask for then use the other person's name. It grabs attention and creates connection.

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