Video Triage: Turn Missed Calls into Booked Jobs with One-Tap Customer Video Intake

Many missed calls are fixable if you can quickly see what the customer is dealing with. This episode teaches a simple, repeatable system: send a one-tap SMS that invites callers to record a 20–30 second video or upload photos, include a tiny consent line and a short checklist for useful shots, then have a trained tech review the clip and reply with a firm price band and one-click booking slot. I walk through the exact message wording, what to ask customers to capture on video, how to train techs to triage in under five minutes, and how to wire the response into an automated booking link. The result: faster estimates, fewer lost leads, higher conversion from inbound contacts, and no need to add office staff. Practical, low-cost tools and scripts make this doable in a single afternoon.