vol.107：China's Service Paradox

This source explores the complexities of consumer protection and e-commerce disputes in China, contrasting them with the high service standards found in Japan. It explains that while Chinese business culture historically prioritized short-term profit, the government has implemented rigorous legal frameworks like the Consumer Rights Protection Law to safeguard buyers. Key features of this legislation include "Three Guarantees" for repairs and a seven-day unconditional return policy specifically for online purchases. The text provides numerous real-world examples of friction involving false advertising, delivery delays, and refund refusals on major digital platforms. Ultimately, the author highlights how transparency and public complaint platforms are used to hold companies accountable in a high-stakes, competitive market.