Wagepoint with Shrad Rao | E132

In this 132th episode of Fintech Impact, Jason Pereira, award-winning financial planner, university lecturer, writer, and host interviews Shrad Rao, CEO of Wagepoint. Wagepoint is an easy to use payroll provider that seeks to compete both on ease of use and friendliness. Episode Highlights: ● 00:38 – Shrad Rao explains Wagepoint. ● 04:37 – How did Wagepoint get started? ● 09:18 – How does Wagepoint make payroll not painful? ● 11:57 – What does their UI look like and what has informed those decisions? ● 14:21 – What are the benefits and the costs? ● 20:51 – What would he change in his business or industry? ● 22:20 – What have been the biggest challenges he has faced? ● 23:43 – What keeps Shrad Rao excited each day about his work? 3 Key Points 1. Wagepoint aims to take the guesswork out of as many things as possible as they pertain to payroll. 2. If there is a payroll in process for a very high amount, they contact the client for proactive fraud prevention. 3. Wagepoint invests very heavily in customer service and they don’t use call centers. Tweetable Quotes: ● “Wagepoint software built just for small businesses and backed by the world’s friendliest team. So essentially it is a combination of research that I’ve done a long time ago, we are talking 7 years minimum.” – Shrad Rao ● “Our NPS score is way over 60, which is very unbelievable for a payroll company and we actually get comments all the time about how friendly we are to work with. How easy we are to work with.” – Shrad Rao ● “When a small business owner calls us, it should feel like they are calling a friend who just happens to know a lot about payroll. That is how the experience should be and it should be across every level of the company.” – Shrad Rao Resources Mentioned: ● Facebook – Jason Pereira’s Facebook ● LinkedIn – Jason Pereira’s LinkedIn ● FintechImpact.co – Website for Fintech Impact ● JasonPereira.ca – Sign up for Jason Pereira’s newsletter ● Linkedin – Shrad Rao’s Linkedin ● Twitter – Shrad Rao’s Twitter ● wagepoint.com – Website for Wagepoint