We got a client complaint - Let's debrief it

Join us in this episode of the Conscious Salon Podcast where we dive deep into handling client feedback and maintaining team alignment. Co-host Tae steps in for Tess, who is on maternity leave, to discuss a recent client experience that didn't go as planned. We explore the importance of listening, addressing egos, and using feedback as a growth opportunity. Learn practical tips for managing stressful situations, fostering team cohesion, and turning negative feedback into positive outcomes. Tune in to see how vulnerability, communication, and leadership play crucial roles in maintaining high standards and consistency in your salon.To follow our journey:Instagram @aheadhair_@the_conscious_salon