Welcome to CX Detectives

Creating a great customer experience can feel like solving a mystery.  How do you listen to your customers?  What are their pain points? What do you do with the feedback they give you? From analytics to automation, how do you deploy the proper technology to get the right insights?  Luckily, you’ve come to the right place. Welcome to CX Detectives.  A podcast dedicated to cracking the case on your toughest CX challenges.  In each episode, your host Lyssa Myska Allen teams up with a customer experience expert to discuss the most compelling CX challenges and how to solve them. You’ll hear insights from Fortune 500 executives and top CX leaders–the pioneers and visionaries who have reinvented industries and continue to blaze a new path forward. We’ll also explore how to be a more effective CX leader, the future of digitally-led customer experience, and much more.  This show is for CXOs, CIOs, COOs, and anyone looking to improve the way they serve customers. So hit follow, put your feet up and get ready to help us create the future of modern customer experience.  Welcome to CX Detectives. Presented by HGS Digital.