CX Champions
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CX Champions is a business podcast hosted by HGS. It has 36 episodes, with the latest published August 2024.
Your brand experience is made up of so many small moments. So every moment needs to be positive, personal and drive business performance. But how do you make the most of every touch point? And how do you exceed ever-rising customer expectations? CX Champions is an UNSCRIPTED masterclass on how YOU can stand out, think differently, and re-imagine what a Customer Experience could look like in a digital-first world. Join us to hear from top CX leaders in the world and they’ll champion every moment.
business ·en ·36 episodes
Inside OLLY’s Digital Strategy: Jennifer Peters on Using Martech and AI to Enhance the Customer Experience
Unlocking the Power of AI in Pharma with Dr. Eric Trepanier of ODAIA
Typeform's Vision for AI-Driven Holistic Customer Experience with Chief Product Officer Aleks Bass
Mastering CX: Shep Hyken's Guide to Exceptional Customer Interactions
Delivering 18 Years of Bold CX: Christian Mitchell's Journey at Northwestern Mutual
HubSpot's CX Evolution: A Conversation with Nicholas Holland, VP of Product
Empowering Customer Choice with Micah Sampson, Head of Customer Experience at Intuit
Driving Change: Turo’s Trailblazing COO, Julie Weingardt
Becoming the Pink Zebra: How CEO Ron Holt Created the “First Happy Moving Company” By Prioritizing CX Over Profit
Speed Matters: How EasyPark Group Chief Customer Officer Scott Booker Stays Agile for High Customer Satisfaction
Welcome to Season 3 of CX Champions!
How to Create Raving Fans like a CX Rockstar with Craig Antonucci, CXO at Autocar
Designing the Blueprint for Lifelong Customers with Sarah Diegnan, VP of Customer Experience at ChartHop
A PR Executive's Guide to CX Transformation: Stacy Armijo at Amplify Credit Union
Sarah Owen: Revolutionizing Claims Payments at One Inc.
Jeff Newman: Personalizing CX at Porsche in a Digital-First World
Embracing Change to Transform Your CX with Sarah Dekin of Hometap
From the Navy to Twilio: Glenn Weinstein’s Path to CX Excellence
Introducing CX Champions!
The Case of the Missing Customer with Dutta Satadip, Chief Customer Officer at ActiveCampaign
How to better understand your customers as humans and support a more diverse UX with Janelle Estes, Chief Insights Officer at UserTesting
The Case of Slow Customer Onboarding with Srikrishnan Ganesan, Co-Founder & CEO of Rocketlane
Implementing Invisible Technology to Power Great Customer Experiences with Tom Martin, CEO at Glance Networks
Welcome to Season 2 of CX Detectives!
Leveraging Technology to Improve the Employee and Customer Experience with Venu Gooty, SVP of Digital Strategy and Transformation at HGS
Tackling CX in the Year of Agility with Bruce Temkin, Head of the Qualtrics XM Institute
Bringing Digital Transformation to a Highly Regulated Industry with Alexandra Morehouse, Chief Digital and Marketing Officer at Banner Health
Cracking Open the Case Files: Highlights from Season 1 of CX Detectives
Scaling Up a DTC Brand with Orchid Bertelsen, COO at Common Thread Collective
The Move to Mobile with Alexie Harper and Ori Ratner, Chief Product Officer and Chief Technology Officer of the Quantic School of Business and Technology
Balancing Automation with Human Interaction with Melissa O’Brien, Research Leader at HFS Research
Leveraging Technology to Meet the Needs of End Users with Boone Putney, Chief Technology Officer at Fetch Package
The Pandemic Pivot with Keren Lynch, Publicist and Manager of Communications for the Anaheim Ducks
Getting Inside Your Customer’s Head with Tim Ash, Founder of TimAsh.com & PrimalBrain.com
Building Your Customer Experience from the Ground Up with Robin Laine, Co-Founder & CEO of Transect
Welcome to CX Detectives
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