Welcome to Healthcare Experience Matters

Welcome to the first ever episode of Healthcare Experience Matters from the Healthcare Experience Foundation (HXF). Today's episode is an interview of HXF co-owner and president Katie Owens. As Katie reminds listeners in this initial broadcast, the HXF mission is audaciously simple: shaping cultures so every person can receive and deliver the best healthcare experience. In this inaugural podcast episode, Katie reiterated that the podcast is in lockstep with HXF’s ongoing drive to create demonstrable improvements in patient experiences of care. It exists to improve quality and safety outcomes and assist institutions with retaining star employees. Stay tuned for future episodes to include candid discussions and interviews with top thought leaders in the healthcare arena from around the country.