Welcome to the show - 15 Minutes Customer Obsession

👉 NEW EPISODES COMING UP IN SEPTEMBER.I was standing in the shower when I heard it.The new CEO of Deutsche Bahn — Evelyn Palla — is cutting an entire management layer. Faster decisions. And closer to the customer.I had to turn off the water.Because that is the reset nobody is talking about loudly enough.We're investing more in technology than ever before — AI, automation, optimization. And at the same time, customers feel less and less seen.That is not a coincidence. That is a leadership question.This podcast is my answer to that question.Once a week. 15 minutes. Real observations, new research, trial and error. AI — and gut feeling. No buzzword bingo. No comfortable distance. Just the conversations that actually change something.I am convinced: genuine human experience doesn't happen on charts with dark blue graphics. It happens in the moment when someone is truly present."People don't remember the process. They remember the moment when someone was truly there — and cared."My name is Peggy Amelung. 20 years in luxury hospitality. Your host — and your genuine human experience nerd.New episode every Tuesday. Starting 24 March 2026.➡ Subscribe wherever you listen to podcasts — so you don't miss Episode 01.➡ Free GHX Pressure Check — find out where your CX actually stands:amelung-partners.com➡ Connect with Peggy on LinkedIn: and instgramAI is great. But humanity is the driving force.See you next Tuesday.— Peggy

What this episode covers

Es geht in unserem Podcast darum, wie Sie das Erlebnis des Kunden und Digitalisierung erfolgreich verbinden und schlussendlich die Zufriedenheit und Bindung des Kunden, den Erfolg Ihres Unternehmens und das Image Ihrer Marke steigern könnt - gerade in Zeiten gravierender Veränderungen, in denen wir uns derzeit befinden. Unsere Vision ist, dass alle Unternehmen Kundenbegeisterung 5.0 wahrnehmbar umsetzen. Auch darüber sprechen wir. Nicht Anna & Alexa. Wir sind keine Chatbots. Peggy Amelung, Gründerin von Amelung & Partners & Experten als Gesprächspartner. Wir sind Experten für CX (Customer Experience), UX (User Experience), EX (Employee Experience) mit rund 20 Jahren internationaler Management-Praxis und Erfahrungswissen aus Industrie, Dienstleistung und Handel in zahlreichen Branchen. Sie erhalten aktuelle, wertvolle und praktische Insights zu Themen, Problemen, Herausforderungen rund um das Heute und die Zukunft der CX. Zudem CX-Inspirationen zum Neu Denken und Handeln. Kontakt: Peggy Amelung/ Amelung & Partners Schickt einfach eine Email an : [email protected]

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This episode was published on March 24, 2026.

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