What Do You Say When Your Client Says She Doesn’t Need an Onsite Coordinator Because She Has “Help” - Episode 161

“It is your job to educate your client on the specific expectations for the on-site coordinator and the tasks they need to perform on that day,” says May Yeo Silvers. In this episode, she points out the importance of clearly communicating the role of an on-site coordinator to clients, especially when they assume friends, family, or venue staff can handle these responsibilities. May underscores that while these informal helpers may have good intentions, they often lack the experience needed to manage the intricate details of an event, from vendor coordination to ensuring everything runs on schedule.   May encourages event planners to take a proactive approach by explaining the value of professional coordination and the specific tasks involved. This episode empowers planners to demonstrate why investing in an on-site coordinator ensures the event flows smoothly and prevents well-meaning but unprepared helpers from becoming overwhelmed. By educating clients on the complexities of event management, planners can help them understand the importance of having experienced professionals in place on their special day.   Quotes • “It is your job to educate your client on the specific expectations for the on-site coordinator and the tasks they need to perform on that day.” (11:16 | May Yeo Silvers) • “As a planner, don’t discount or brush it off or be condescending when your client tells you that they have friends and family helping. It’s not because they want to save money. Sometimes it could be, but sometimes it could be out of good intention that they want to do it, but they really have no idea what is required of them.” (17:38 | May Yeo Silvers) • “You have to make it as professional, as formal as possible so that your client and the person whom they say that they’re going to be helping feels the importance of this role, which is going to be the key player.” (20:10 | May Yeo Silvers)   Links If you are just starting to launch your events business or thinking of starting one, know that knowing how to sell IS one of the keys to profitability. You can be the best marketer, but if you don't know how to close a lead, your business eventually becomes a hobby because you can't ask for what you really want to be paid. Inside our Business Kickstart Bundle, one of the modules is Slaying Sales. There are videos of roleplay and also a video of me talking to a lead and closing the lead, so you see me in action! The bundle also includes all the fundamentals of business such as pricing, marketing, legalities, and mindset and productivity hacks. Click on this link (https://learnwith.mayyeosilvers.com/kickstart-24ob47oto67-podcast) to check out what the bundle offers!   Connect with May at: [email protected] Website: www.mayyeosilvers.com LinkedIn: https://www.linkedin.com/in/mayyeosilvers/ Facebook: www.facebook.com/mayyeosilvers IG: www.instagram.com/mayyeosilvers TikTok: https://www.tiktok.com/@mayyeosilversofficial FB private group: https://www.facebook.com/groups/events4anyone     Podcast production and show notes provided by HiveCast.fm