What Do Your Clients Really Think? (Divorce Discourse)
from Free Programs
The longer we wait for feedback, the more slowly we grow, and the more difficult it becomes for us to improve. As lawyers, we rarely receive immediate feedback from our clients. We often don't have a clear sense of how things are going until the case is closed. That said, our inherent feedback delay doesn't mean that we're doomed to snail-pace improvement. It means that we've got to work harder to close the feedback loop. Seeking timely feedback is essential to our success. While the strategies I share in this episode aren't as instant as the tips waitstaff receive, they will put you one step ahead of the competition. Feedback improves our practices and our team, and it helps our bank account grow.
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