What does Operational Excellence look like?
from ZenOne Podcast Hosted by ZenSupplies
In this episode Tiger and Jaclyn break down the operational side of a dental practice. What does operational excellence look like, what are the elements of a solid on boarding, how to create SOP, and how to make sure your process actually make an impact on your practice! More information: https://cornerstoneavenue.com/about-jaclyn/ Jaclyn’s LinkedIn: https://www.linkedin.com/in/jaclynkobza/ Chapters: (00:00) Introduction (00:23) What is Cornerstone Avenue, Coaching or Consulting? (01:25) What is Operational Excellence? (07:30) How to take Action in creating process driven practice? (10:00) Simple Tasks vs Complex Tasks? (14:35) How to deal with Staff pushback when creating SOP and implementing processes? (18:56) Dentistry nightmares (20:55) What are the 3 most expensive things you have to get right? (24:30) Most important HR system you have to get right! (29:35) Create a document “Working with Dr. Awesome” (32:35) The power of Checklist (36:00) Off boarding checklist is a key to less stressful departure (40:30) Tech stack and digital infrastructure of your dental practice (44:05) How to setup ideal email for your dental practice (51:00) Dental Compliance (56:00) What is the final result of working with Cornerstone Avenue (57:00) What is Dental credentialing? (58:00) What are the Top challenges of Private Practices? (01:03:00) Is there good stress? (01:04:00) Closing Thoughts
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