What Great Bosses Know about Sabotaging a Tough Talk

One of the most important skills a manager can have is the ability to engage in tough conversations. Who likes to deliver bad news or negative reviews? Avoiding difficult conversations rarely makes situations better. But doing them poorly can actually make things worse. The Poynter Institute's leadership and management expert Jill Geisler has identified 10 ways managers sabotage themselves in tough talks. In this podcast, she outlines what goes wrong and why it's so dangerous.