What happens when crisis comms stops being human

In this episode, I’m joined by Amanda Coleman, one of the UK’s most respected crisis communications leaders and the former Head of Corporate Communications for Greater Manchester Police. Amanda shares what it was like managing communications through the Manchester Arena attack in 2017, from the first call through to the long tail of recovery, and the lessons that stay with her nearly a decade on. We explore trauma-informed communication, the pressure leaders face in the moment, and what really matters when everything is moving fast and under scrutiny. This is the podcast you break in case of emergency. *** Connect with Amanda: LinkedIn: Amanda Coleman | LinkedInWebsite: www.amandacolemancomms.co.uk Get in touch with Sarah:Learn more at www.bespokenagency.com.auYou can also reach out on LinkedIn***See omnystudio.com/listener for privacy information.