Crisis Point

In this episode, I’m joined by Amanda Coleman, one of the UK’s most respected crisis communications leaders and the former Head of Corporate Communications for Greater Manchester Police. Amanda shares what it was like managing communications through the Manchester Arena attack in 2017, from the first call through to the long tail of recovery, and the lessons that stay with her nearly a decade on. We explore trauma-informed communication, the pressure leaders face in the moment, and what really matters when everything is moving fast and under scrutiny. This is the podcast you break in case of emergency. *** Connect with Amanda: LinkedIn: Amanda Coleman | LinkedInWebsite: www.amandacolemancomms.co.uk Get in touch with Sarah:Learn more at www.bespokenagency.com.auYou can also reach out on LinkedIn***See omnystudio.com/listener for privacy information.

You don’t ever want to find yourself in a crisis, but the reality is, you just might. In this episode, I sit down with investigative journalist and seasoned broadcaster Tara Cassidy to understand how a crisis unfolds from the newsroom. Together, we unpack what frustrates journalists most when organisations go silent, miss deadlines or try to manage the story, and what helps in those critical first hours when everyone is under pressure. From verification and deadlines to empathy and accountability, this is a candid look at how crises are questioned, challenged and reported on in real time. This is the podcast you break in case of emergency. **** Connect with Tara:LinkedIn: Tara Cassidy | LinkedInABC News: Tara Cassidy - ABC News Get in touch with Sarah:Learn more at www.bespokenagency.com.auYou can also reach out on LinkedIn ****See omnystudio.com/listener for privacy information.

It’s best you don’t build the ship, as it’s already sailing. Crisis communications preparation, planning and training is what you do long before the trouble hits. In this episode, I chat with Sally Branson, founder of The Sally Branson Consultancy Group, crisis communications specialist, author and keynote speaker, to talk about how to be prepared and what leadership really looks like when the pressure is on. We unpack why some organisations manage a crisis well, while others unintentionally make it worse, including what high‑profile examples and case studies reveal about how responses play out in real time. We also break down the practical side and look at why stakeholder mapping matters, and why some apologies land while others fall flat. This is the podcast you break in case of emergency. *** Connect with Sally: LinkedIn: Sally Branson, FARLF | LinkedInWebsite: www.sallybransonconsulting.com Get in touch with Sarah:Learn more at www.bespokenagency.com.auYou can also reach out on LinkedInSee omnystudio.com/listener for privacy information.

Break in case of an emergency  A crisis can be a make-or-break moment for an organisation and its leaders, underscoring the need for proactive communications planning and a strategic approach to handle risks and the potential aftermath.  As the crisis communications environment becomes more complex by the day, Bespoken Agency managing director and seasoned crisis communications expert Sarah Morgan chats with thought leaders from around the globe to help practitioners refine their playbooks, while exploring the human side of crises, how decisions are made under pressure, how to protect the future reputation of an organisation and the changes taking place as the field continues to evolve.  Season one episodes drop fortnightly. Learn more at bespokenagency.com.au. You can also connect with Sarah on LinkedIn.See omnystudio.com/listener for privacy information.