What I Learned Mystery Shopping the Patient Experience

In this week’s episode of the Healthcare Experience Matters Podcast, we are joined by Barbara Khozam, a Certified Patient Experience Professional (CPXP), and “professional patient.”  Barbara shares insights into her deep involvement in healthcare through mystery shopping the patient experience. As a professional patient, Barbara delves into the world of mystery shopping, helping healthcare organizations view the patient's perspective to enhance their services. During today's interview with Barbara, we hope that listeners will gain practical advice based on her years of 'shopping the patient’ experience. Learn More: https://healthcareexperience.org/mystery-shopping