What is a Contact Center?
from Contact Center Show Hosted by Amas Tenumah & Bob Furniss
Bob and Amas break down exactly what the Contact Center is and is not: The term Call Center should be retired Implications of Remote Agents Quotes: "If you are still calling it a call center, I am judging you" "If the Telephone is your only channel, you are doing it wrong" "We are the contact center, the engagement center, the data center - and yes - the call center! We should have a strong impact on the company - no matter which channel the customer uses!" And so much more!
Embed this episode
No transcript yet.