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EPISODE · May 9, 2023 · 8 MIN

What is Gamification?

from CX Matters · host ACXPA

In this episode of the CX Matters Podcast host, Justin Tippett interviews local Australian expert on all things Gamification in the workplace, Luke Jamieson.

Episode metadata supplied by the publisher feed · Published May 9, 2023

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In this episode of the CX Matters Podcast host, Justin Tippett interviews local Australian expert on all things Gamification in the workplace, Luke Jamieson. In this episode: Clear definition of gamification History of gamification in contact centres Why gamification is used in contact centres Benefits of gamification Should you invest in gamification? How to avoid some common pitfalls Some tips on how to get gamification right

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What is Gamification?

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This episode is 8 minutes long.

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This episode was published on May 9, 2023.

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